Cancel Candy AI subscription: tokens, episodes, refunds

Cancelling Candy is simple. Doing it without wasting what you paid for takes a little timing, because Premium tokens are what open Shorts episodes and Candy's own documents disagree about what happens to them when you leave. This page gives the steps first, then the timing.

How to cancel, step by step

1. Sign in on candy.ai, in the browser or the installed web app.
2. Open My Profile.
3. Go to Settings.
4. Scroll to the bottom and choose Unsubscribe.

That stops the automatic renewal. There is no pause option: Candy's help center says subscriptions cannot be paused, only cancelled.

Before you cancel: use your tokens

Premium adds 100 tokens a month on the renewal date. Two Candy documents describe what happens to them after cancelling, and they do not agree:

Until Candy reconciles the two, the cautious reading is the terms: assume unused tokens end with the period. At 12 tokens per regular episode, a month's allowance opens 8 episodes, so it is worth spending them on the series you are following before the renewal date. The tokens calculator shows what a balance covers.

What happens to unlocked episodes

Candy's help center says cancelling keeps your account and content. Episodes you unlocked with tokens are part of that content, so on our reading of Candy's description they stay in your account after you cancel. What Candy does not publish is whether a cancelled account can still play them once the paid period ends; we have no way to test it as visitors, so we will not promise it. If an episode matters to you, finish it before your plan ends.

The free episodes are unaffected either way: Episode 1 plays free with no account, episode 2 is free with a free account, then 12 tokens per episode (30 in star-twin series).

Refunds

Cancelling is not a refund, and Candy says so plainly. Its terms set narrow conditions for one:

• The request has to come within 24 hours of the purchase.
• It is refused if more than 20 tokens have been used.
• It applies to card purchases.

So a refund is realistic only right after an accidental purchase, before you start unlocking episodes. After that, cancelling to stop the next charge is the option.

Deleting the account

Deleting is separate from cancelling: My Profile, Settings, Danger Zone, Delete account. Candy's help center says that deleting the account before the renewal date also cancels the subscription. Deleting removes the account itself, so do it only once you are done with the episodes you unlocked.

If the charge continues

Charges appear as "EverAI" on statements. If one appears after you cancelled, check that the cancellation went through in Settings and contact Candy's support with the date of the charge. Candy's help center also says you need to keep at least one payment method on file while subscribed, so removing a card is not a way to cancel.

Coming back

Candy keeps the account after you cancel, so coming back means subscribing again from it. In the meantime the free part of every series still works: episode 1 plays here with no account, and episode 2 opens with any Candy account, subscribed or not. What is free and what is not is on Candy Shorts free porn; the plans are on Candy Shorts price; and the company, billing and privacy are covered on is Candy AI safe.